How to order and shipping, payment details

Requirements
All orders must include the following:

1. Name & full contact details including telephone, fax, and email address
2. Name and Telephone Number of Principal Investigator
3. Name of your Institution
4. Billing Address and Shipping Address
5. Purchase Order Number or Complete Credit Card Information
6. Catalog Number and Description of Each Product
7. Quantity and Package Size of Each Product
8. Authorizing signature

Please include any special ordering information, questions, or special shipping needs when placing your order.

Order Confirmation

Convenient email confirmations are provided at the time your order is placed. Additionally, orders can be confirmed by calling Customer Service. Fax confirmations are provided by special request only.

Credit Card Orders

HumanZyme gladly accepts American Express, Visa and MasterCard for purchases. Credit cards are authorized prior to shipment and are billed upon shipment of your order.

Payment Terms

1. Credit terms are net 30 days.
2. Shipping terms are FOB shipping point, prepaid and added to the invoice.

Delivery Times

We can ship to anywhere in the world generally within 3-5 working days. You will be contacted if any delays are anticipated.

If you require urgent delivery, please contact us via the website or by phone. 

Shipping Information

HumanZyme provides our customers with efficient order processing, and quick overnight shipping via FedEx Priority Overnight. For U.S. customers, all orders received by 4:00 PM (central time), Monday-Thursday, are routinely shipped the same day and delivered the following business day.

Orders received after 4:00 PM (central time) and Friday are shipped the next business day. Freight charges are prepaid and added to the invoice. These charges include overnight priority air charges, refrigeration agents and packing materials.

Customers outside North America should contact their local distributor for shipping information. Products are usually packaged on ice bricks in a sealed cool box. HumanZyme is not responsible for any local customs fees and import duties which may apply.

Backorders

HumanZyme makes every effort to keep our full selection of products available for purchase. If a product is out of stock, we will inform you at the time you place your order. Orders containing out of stock products will be shipped partial unless otherwise noted. If your item is on backorder for greater than 30 days we will contact you upon product release to verify shipment.
Backordered products are only billed upon shipment.